Industry : IT
Sub Department : General - IT
Department : Information Technology
: Kandivali East
: Mumbai
: India
: 6 - 8 p.a (INR Lacs)
: 3 - 6 Year
• Operate as the lead point of contact for any and all matters specific to customer account management
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key accounts, customer stakeholders
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Periodic reviews with clients
• Develop new business with existing clients and/or identify areas of improvement
• Assist with high severity requests or issue escalations as needed
18, 48
Work experience as an account manager, key account manager, junior account manager or other relevant experience
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple account management projects at a time while paying strict attention to detail
• Excellent listening and presentation skills
• Excellent verbal and written communications skills