Z-2219 | Customer Support Executive

Industry: Hospitality/Travel Management

Excellent Communication skills

As a Customer Support Executive, you will play a pivotal role in ensuring exceptional customer satisfaction and maintaining positive customer relationships. Your primary responsibility will be to address customer inquiries, resolve issues, and provide timely and effective solutions. With a keen understanding of our products or services, you will serve as the front line of communication between our organization and our valued customers.

Job Description:

·Skilfully addressing guest queries, requests, and complaints via telephone.

· Proficiently handling guest inquiries and concerns through email correspondence.

·Expertly managing escalations to achieve swift and satisfactory resolutions.

· Engaging with guests face-to-face to deliver personalized service.

·Demonstrating exceptional multitasking abilities to handle various tasks simultaneously.

Required Skills:

· Profound knowledge of our products and services, enabling you to provide accurate information and solutions to our guests.

· Outstanding communication skills with an emphasis on voice modulation to ensure clear and pleasant interactions.

· Impeccable grooming, projecting professionalism and enhancing the overall guest experience.

· Confidence in addressing guest concerns and delivering solutions with finesse.

· Proficiency in using Microsoft Excel for data management and reporting.

· Flexibility to work in shifts and during weekends, ensuring our guests receive support around the clock.