Job Preference:
Industry: Hospitality/Travel Management
Excellent Communication skills
Job Description:
As a Customer Support Executive, you will play a pivotal role in ensuring exceptional customer satisfaction and maintaining positive customer relationships. Your primary responsibility will be to address customer inquiries, resolve issues, and provide timely and effective solutions. With a keen understanding of our products or services, you will serve as the front line of communication between our organization and our valued customers.
Job Description:
·Skilfully addressing guest queries, requests, and complaints via telephone.
· Proficiently handling guest inquiries and concerns through email correspondence.
·Expertly managing escalations to achieve swift and satisfactory resolutions.
· Engaging with guests face-to-face to deliver personalized service.
·Demonstrating exceptional multitasking abilities to handle various tasks simultaneously.
Required Skills:
· Profound knowledge of our products and services, enabling you to provide accurate information and solutions to our guests.
· Outstanding communication skills with an emphasis on voice modulation to ensure clear and pleasant interactions.
· Impeccable grooming, projecting professionalism and enhancing the overall guest experience.
· Confidence in addressing guest concerns and delivering solutions with finesse.
· Proficiency in using Microsoft Excel for data management and reporting.
· Flexibility to work in shifts and during weekends, ensuring our guests receive support around the clock.