Key Responsibilities:

·        Manage end-to-end marketplace operations across platforms such as Myntra, Amazon, Nykaa, Flipkart, AJIO, Tata Cliq, etc.

·        Create, upload, and maintain accurate product listings, including images, descriptions, pricing, and attributes.

·        Update pricing, discounts, and promotions in coordination with internal teams.

·        Monitor and resolve customer queries, returns, and escalations within defined TATs.

·        Improve product visibility, rankings, and sales performance on marketplaces through best practices.

·        Track sales, inventory, and performance metrics; generate reports and insights.

·        Use data-driven analysis to optimize listings, pricing strategies, and overall ecommerce performance.

·        Raise and manage claims, disputes, and reconciliation issues with marketplace partners.

·        Coordinate with internal teams (warehouse, finance, marketing, and customer support) for smooth operations.

·        Ensure compliance with marketplace policies and brand guidelines.