Key Responsibilities:
1. System Infrastructure:
Manage IT infrastructure and servers, Administer Sophos Firewall and M365 admin
portal, Maintain system performance and updates.
2. Network Management:
Monitor network security and connectivity, Configure firewall policies and VPN access,
Optimize network performance.
3. End-User Support:
Resolve hardware and software issues, Manage user access and permissions, Provide
technical assistance and training.
4. Security and Compliance:
Implement security policies and controls as required for ISO 27001 compliance,
Monitor security incidents and alerts, Ensure compliance with standards.
5. Backup and Recovery:
Develop and maintain backup and disaster recovery plans.
Regularly test and update backup systems to ensure data integrity.
6. Vendor Management:
Collaborate with technology vendors to procure IT equipment and services.
Evaluate and recommend new technologies to enhance organizational efficiency.
7. Inventory and Asset Management:
Track IT assets and licenses, Manage equipment lifecycle, Maintain accurate inventory
records.
