Z-1851 | Executive-Freight Forwarding (Ocean/Air)

Education & Experience:

• 3-5 years Pricing/Sourcing experience in the field of logistics & freight.
• Extremely well versed with pricing process & current market trend for sourcing the competitive process.
•  Good network within shipping line/import agent & cross trade business.
• Excellent negotiation skills specially with liner/Airline & Overseas agent.
• Good communication skills with customer/ carriers & agents. (Aggressive / logical approach & ability to convince customer & vendors)

Job Description

Sales Support, Coordination & Vendor Relationships

• Coordinate with internal teams including Sales, Operations, and Finance, as well as vendors to source pricing and freight information.
• Align with the sales team to source prices, assist with quotations and respond to opportunities by sourcing pricing and providing deal coordination support.
•  Maintain strong relationships with vendors (shipping lines, airlines, international agents, trucking companies, other logistics companies) to obtain updated pricing and freight info.
• Coordinate and problem solve with carriers, forwarding companies, and other entities to ensure successful deliveries of customer cargo.
• Actively participate, advise and help make decisions in selection of carriers.
• Maintain SharePoint documents linked to proper location (rates, cost changes, forwarders reports, general info).
• Ensure that all information being conveyed by the customer to the internal teams is accurate – delivery addresses, pricing, cross, references, packing, special instructions etc.
• Implementation of standardized processes and follow up of procedures, guidelines.

Account Management

• Ensure and best-in-trade customer service levels and customer communication. This includes and is not limited to Updating customers with the status of orders and cargo including pre-shipment advice, shipment notifications, copies of documents and ensuring their satisfaction at all times.
• Maintain customer master records on the CRM.
• Assisting the team in solving problems and following-up with customers whenever necessary
• Maintain accurate filing systems ensuring customers’ orders and relative data is available retrospectively in case of any discrepancies or disputes.

Order Booking and Documentation

• Have an effective review mechanism for all the Sales Order booked in the system.
•  Generate and manage all documentation to provide order support data and facilitate effective shipping procedures. These documents include shipping advices, debit / credit notes, export documentation, legalized documents etc.
• Responsible to provide all final billing information and shipping documents to Finance after invoicing.
•  Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations.