Z-2083 | Service Coordinator

Location : Ghatkopar

Mon to Fri - 9:30-6:30 PM

Sat - 9:30 - 5:00 PM

A service coordinator is responsible for overseeing and coordinating various aspects of service delivery within an organization. Their primary role is to ensure efficient and effective communication and coordination between different departments, teams, or individuals involved in providing services to customers or clients. Here is a typical job description for a service coordinator:

Responsibilities:

• Coordinate service activities, including scheduling, assignment of tasks, and monitoring progress to ensure timely completion.
• Serve as the main point of contact for customers, addressing their inquiries, concerns, and requests for service.
• Collaborate with various internal teams, such as sales, operations, and technical support, to ensure seamless service delivery.
• Liaise with external vendors or contractors to coordinate service activities or resolve issues.
• Develop and maintain strong relationships with customers, understanding their needs and proactively addressing any concerns.
• Monitor service performance metrics and generate reports to evaluate the effectiveness and efficiency of service delivery.
• Train and provide guidance to service personnel on best practices, processes, and customer service techniques.
• Handle escalated customer complaints or service issues, working with relevant teams to resolve them promptly.