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Z-2956 | Customer Tech Support


Industry : IT

Sub Department : Support

Department : Information Technology

: Girgaon

: Mumbai

: India

: 1.8 - 2 p.a (INR Lacs)

: 0 - 1 Year

Job Preference :

Salary / Compensation :

Initial salary shall be approximately Rs 15,000.00. First three months will be on probation. Based on the performance in 3 months, the final salary / compensation shall be negotiated. 

Timing : 

09:30 am to 6:30 pm (Monday to Saturday), Sunday Weekly Off.

Job Description :

Company Profile

Our company is authorized Google Workspaces / Cloud partner. We offer complete cloud infrastructure setup and support services. We are a Mumbai based firm with a pan India / Global customer base. More information about our company and services we deal in can be found on our website.

Role description

Responsibilities / Profile

Customer Support Associate / Executive. Responsibilities include interacting with customers through telephone for support / sales related queries, billing / invoicing / renewals related assistance to customers etc.

Training

Training of technical knowledge required to support customers for the services shall be provided, however basic knowledge as mentioned above and of computers is a must. This has been confirmed by you.


Other rules & regulations / terms and conditions of the contract shall be provided with you in due course of time, and you confirm to abide by the same.

At present the requirement is to work remotely, therefore candidates will be required to have a reasonably good configuration laptop / computer and an internet connection with good speed. This has been confirmed by you.



Qualification :

50

Skills :

Prerequisites / Qualifications

Knowledge of Computers is a must. Should have basic knowledge of MS-Word, MS-Excel, ability to communicate through email and fluency in communication in English / Hindi. 


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