New

Customer Support and Relationship Manager (Customer Service)/ 814 days ago

NOIDA, Ghaziabad

2 To 2.4 INR Lacs

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Job Preference:

• TIMING 10 TO 7
• MON TO SAT
• VARIABLES PAID MONTHLY , PERFORMANCE BASED
• LOCATION : Sector 90 Noida

Job Description:

Job Title: Customer Support and Relationship Manager

Responsibilities:

1. Lead Generation:

• Proactively identify and qualify potential leads for our premium customer segment.
• Conduct market research to stay informed about industry trends and competitor activities.
• Utilize various channels, including targeted outreach, networking events, and strategic partnerships, to generate high-quality leads.

2. Customer Relationship Management:

• Build and maintain strong relationships with premium customers.
• Understand the unique needs and requirements of premium customers and tailor solutions accordingly.
• Act as the key point of contact for premium customers, ensuring a seamless and personalized experience.

3. Customer Satisfaction:

• Ensure the satisfaction of premium customers through proactive communication and personalized support.
• Work closely with premium customers to anticipate their needs and provide solutions that exceed expectations.
• Seek feedback from premium customers and use it to continuously improve our services.

4. Cross-functional Collaboration:

• Collaborate with the sales, marketing, and product teams to align strategies for premium customer acquisition and retention.
• Provide insights and feedback from premium customer interactions to contribute to product/service enhancements.

Qualification:

Skills:

Qualifications:

• Proven experience in lead generation, customer support, or a related field.
• Strong understanding of premium customer expectations and service standards.
• Excellent communication skills.
• Ability to independently identify and pursue opportunities for lead generation.
• Familiarity with CRM software and lead tracking tools.
• Results-oriented with a focus on achieving premium customer acquisition targets.

Education:

• Bachelor's degree in business, marketing, or a related field.