Z-1790 | Team Lead - CALL CENTRE (Pre Sales)

Job Description:

• Customer Service professional with more than 8 years of experience in the areas of Client Relationship Management, Data Management, Training & skills Development.

• A proactive leader and planner with ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills. Core Competencies

• Diverse experience – Data Management, Quality assurance, Customer service & CRM software ( Sales Force, Sell.do, Far vision & Approach )

• Proficient computer skills

• Excellent interpersonal and communication skills – written and verbal

• Ability to work well with others, in both supervisory or support staff roles

• Maintains positive attitude and effective time management skills

• Warm and friendly personality

• Lively, upbeat, and able to multi-task

• Handled a team size of 5-30 Executive in Presales Department.

• Closely worked on Sales Force software & Sell.do to maintain the business record.

• Regular Visits to Outsourced Call Centre to ensure smooth operations.

• Generation of leads through telephonic outreach from the assigned base of clients across market segments geographies.

• Managing the Tele caller’s query, product training, guiding towards right direction of telesales.

• Handling Escalation from the sites team.

• Generating interest for buying/site visit in ongoing fresh launches.

• Generating leads and opportunities through cold calling, website enquiries,

• Digital marketing and ATL activities

• Relationship development with the assigned client base through regular interactions.

• Managing workload in order to organize and prioritize daily and weekly goals.

• Maintain Campaign report for Higher management to understand the responses of lead source

• Maintain and make weekly Dash Boards and present in to Higher Management so as to show the productivity of Pre sales Team

• Visiting the sites during weekends for handling and catering the clients come for site visits.

• Ensuring the clients are attended timely and queries are resolved through closing sales manager.

• To ensure that clients are served well, and that the company is represented in the best way possible. Deliver creative & ingenious ideas for continuous improvement

• Responsible for maintaining the updated profiling information of his/her client base.

• Attend regular training sessions & PRPs (Performance Review Program me) to gain knowledge of evolving technologies, competitive products & trends in the business.

• Engage with customers to take feedback provide quick resolutions.

• Tracking & maintaining the outcome of each VD

• Meeting sales targets set by managers and contributing to team targets.

• Bridge a Gap between Clients and Sales Manager for more conversion of Bookings

• During Campaign help the site team for additional Support in terms of overflow walk-ins

• Developing effective sales plans using current Sales methodology like Sales Force and Sell.do

• Responsible for developing and growing the VC pipeline by creating new leads and managing existing ones

• Attain CP meets during Pre launches and Campaign period
• Timely interaction with Sales Team for getting current updates in terms of Pricing and Construction work done and downloading it same to Clients.

• Collating and maintain a tracker for all projects in terms follows up, call backs, VC’s and VD’s