Role Overview:
The Technical Support –
Lithium Cells (Import and Corporate Sales) will provide critical technical
assistance to corporate clients, guiding them on the selection and application
of lithium-ion cells in large-scale projects or enterprise applications. This
role will involve managing the technical aspects of imported lithium-ion cells,
ensuring that they meet the needs of corporate clients, providing ongoing
support, and assisting the sales team in securing corporate contracts. The
individual will also play an integral role in coordinating the importation
process, ensuring compliance with regulatory standards, and working closely
with suppliers to maintain product quality and availability.
Key Responsibilities:
1. Corporate Sales Support:
- Pre-Sales Technical Consultation:
Collaborate with the corporate sales team to provide detailed technical
consultations to corporate clients, helping them choose the right
lithium-ion cell solutions for their large-scale applications (e.g.,
energy storage systems, electric vehicles, industrial equipment).
- Proposal Development: Assist in the creation
of comprehensive sales proposals that include technical specifications,
pricing, product performance data, and customization options to meet the
client’s requirements.
- Customer Presentations & Demos: Lead
technical presentations and product demonstrations for corporate clients,
showcasing the features, benefits, and performance advantages of
lithium-ion cells.
- Solution Design & Customization: Work
closely with corporate clients to design custom battery solutions,
ensuring that the lithium-ion cells meet specific project needs in terms
of capacity, safety, lifecycle, and performance under various operational
conditions.
2. Technical Support for Corporate Clients:
- Ongoing Technical Support: Provide
continuous technical support to corporate clients post-sale, assisting
with any issues related to product performance, integration, and
optimization of lithium-ion systems.
- Troubleshooting & Problem Solving:
Address and resolve any technical issues that arise with lithium-ion cells
or battery packs in customer applications. This may include technical
troubleshooting, recommending solutions, and escalating issues as
necessary.
- Client Training & Education: Offer
training sessions to corporate clients on the best practices for
installing, using, and maintaining lithium-ion cells. Provide materials
such as manuals, technical documentation, and FAQs to help clients fully
understand the product.
- Customer Feedback: Gather customer feedback
on product performance, address concerns, and relay information to the
product development or operations teams for continuous improvement.
3. Import Coordination & Compliance:
- Supplier & Import Management: Oversee
the procurement and importation of lithium-ion cells from suppliers,
ensuring that shipments arrive on time and meet regulatory requirements.
Collaborate with logistics teams to ensure smooth transportation, customs
clearance, and delivery of products.
- Regulatory Compliance: Ensure that all
imported lithium-ion products comply with local and international safety
and environmental regulations (e.g., UN38.3, IEC 62133, UL
2054, EPR E waste, MSDS, EPC, Transport Safety, CB). Work
closely with the legal and regulatory teams to ensure all importation
processes meet industry standards.
- Documentation & Certification: Ensure
that all necessary import documentation (e.g., certificates of origin,
safety data sheets, test reports) is obtained and maintained. Manage the
certification process for lithium-ion cells to ensure they meet the
required safety standards for both import and end-use.
- Supply Chain Coordination: Manage inventory
levels to meet corporate sales demand, ensuring that lithium-ion cells are
available for delivery to customers as per contract agreements and sales
forecasts.
4. Collaboration with Corporate Sales Teams:
- Sales Strategy Support: Work closely with
the corporate sales team to align technical offerings with business
strategies. Assist in identifying opportunities for cross-selling and
upselling lithium-ion products based on client needs.
- Lead Generation & Client Outreach:
Support the sales team in lead generation and outreach to potential
corporate clients, helping to identify new business opportunities in
sectors like renewable energy, automotive, and large-scale manufacturing.
- Key Account Management: Provide high-level
technical support for key corporate accounts, ensuring that the client’s
requirements are met and that any issues are promptly addressed to
maintain strong relationships.
5. Product Knowledge & Market Insight:
- Technical Knowledge Sharing: Stay updated on
the latest advancements in lithium-ion cell technology, market trends, and
regulatory changes. Share relevant information with the corporate sales
team to enhance their sales pitches and client interactions.
- Product Improvement Feedback: Provide
insights to the product development and R&D teams based on client
feedback, industry trends, and technical challenges encountered with
lithium-ion products.
- Market Research: Conduct research on the
competitive landscape, customer needs, and emerging trends in lithium-ion
technologies to provide strategic input for business development and sales
growth.
6. Cells Procurement
·
Research on Lithium Cells manufactured across
the Globe
·
Procuring samples from various companies keeping
abreast to latest technologies and chemistries across all manufacturers
·
Performing Quality checks on samples and
maintaining quality reports updated
·
Understanding the different ways of procurement,
pricing comparing Quality
