This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. CT i.e. 6.30pm to 3.30am IST.
Occasional evening and weekend work may be required as job duties demand.
No travel is anticipated for this position.
Job Description :
We are a financial services and technology company empowering global investors to access the U.S.
real estate market with unparalleled ease and scale.
Our technology platform manages thousands of homes and billions of dollars of investment capital. The
data and software required to handle such an operation are diverse. We build data infrastructure and tools to buy, renovate, and manage homes at scale. We build consumer brands and apps to lease and sell homes direct-to-consumer. We design, prototype, and roll out IoT devices and smart home tech to help physically manage and solve important business operations.
Lead Application Support Analyst provides technical and operational application support for all office locations. As Lead, this position is responsible for finding a resolution to all problems that have been escalated from lower support tiers while maintaining satisfactory support levels to the business.
Provides subject matter expert support for the various property management software systems. This includes identifying and troubleshooting issues as well as intake of enhancement requests.
Provide escalation resources for tickets that are not able to be resolved by tier 1 or 2.
Identify and remediate situations that resulted in ticket escalation where appropriate.
Coordinate with software vendors on submission and resolution of bugs and enhancement requests.
Under the direction of the Support Supervisor, handle the administration of the property management software including user security and system customization.
Prepare documentation to support system administrative functions, procedures, and processes including an internal knowledge base for the Application Support team.
Mentor junior and senior team members and foster an environment that encourages and rewards learning and growth.
Lead special projects as assigned. Projects typically include management reporting and process improvement.
Communicating with vendors to determine the feasibility of upgrading our primary accounting/property management system (Yardi)
Participating in and guiding the upgrade of that system (working with the vendor and internal teams /MSR)
Troubleshooting the integration of this system with other property management related applications in use (involves working with other teams within tech or
Troubleshooting issues with scheduled tasks and processes related to the maintenance and operation of Yardi
Participating in the multi-department process of bulk property acquisitions, transfers, and dispositions
knowledgeable to write codes during the bulk transfer process.
Reviewing and approving tickets for changes to data in Yardi that need to be made by the level 1 support team
Qualification :
18
Skills :
Minimum Requirements:
Bachelor’s degree preferred.
4-6 years of similar work experience required. Previous success in a fast-paced support or customer service role highly desired.
Must be tech-savvy and eager to learn with the proven ability to understand and explain software.
Must have excellent verbal and written communications skills.
Must be able to work independently with limited supervision.
Proficiency with Microsoft Office Suite of products.
Property management software experience preferred. Yardi Voyager experience is a plus.
Experience with accounting software or accounting practices is a plus.
