Skills Required:

Good MS Office skills especially in Excel.

Good communication, presentation, and inter-personal skills.

Strong numerical analytical skills.

Hands on experience of working on Yardi system

Should be able work independently with minimum supervision.

Should be able to work under pressure under tight deadlines.

Should be able to work extra hours if it is required to meet deadline.

Qualification:

Commerce or business administration graduate preferably postgraduate or

Partly qualified accountant like CA/CMA/ACCA etc

Experience:

3 to 7 years of experience in accounting / finance field

The job holder is responsible for collections, handling customer queries, reporting, analysis and month-end activities

Financial Operations:

• Follow up with the Individual/Groups for the collection of Rent & Other Outstanding
• Executing timely payment reminders to tenants for rentals & all other invoices
• Assisting tenants on their query related to the outstanding statements
• Monitor the tenant’s account on regular basis for collection
• Following up with the AR team for timely application of the payments
• Raising the request to recall tenant’s cheques in system
• Coordination with other department to resolve different lease related issues
• Getting approval for deferment of payment /adjustment of available Credits
• Raising iMemo for various penalty waivers (bounce, deferment, recall etc.)
• Analyzing tenants with high delinquency and executing follow ups to resolve the outstanding
• Assisting AR team to rectify billing lines or application errors
• Assisting team members to analyse complex account reconciliations
• Preparation of daily/weekly collection reports and bounced cheques reports
• Resolving customer queries through emails and phone calls
• Maintaining manual tracking sheet for bounced and recall cheques
• Raising cheque deferment request in FILENET and providing it to tenant
• Raising i-Memo for various penalty waivers (bounce, deferment, recall etc.)
• Preparing documents for refunds and coordinating with tenant for required documents
• Assisting in preparation of weekly cash transactions as and when requested by Line Manager
• Providing necessary details pertaining to the legal case to concerned department
• Assisting AR team to get the payment details showing under suspense account/prepayment (unapplied receipts)
• Checking monthly statement of outstanding and arrange to send the same to the tenants
• Perform any other related duties and special projects as assigned

Other Expectations:

• Assist in streamlining and improving the accounts receivable process identifying areas of performance improvement.
• Ensure that the SLAs and KPIs are adhered as per the SOP.Identify and act upon collection risk issues and adherence to credit management policies of existing and new customers according to guidelines.
• Communicate discrepancies to management team, identify slow-paying customers and recommend collection candidates.