Z-3212 | Assistant Manager / Manager - CRM

·        Will be the customer interface as the first point of contact

·        Conduct the welcome call for every new customer

·        Effectively handle customer feedback and complaints

·        Ensure Demand calls, Follow up reminder Calls/Emails

·        Highlight defaulters and other risks well on time

·        Complete process on the collections to be followed and ensure weekly + Monthly target is achieved

·        Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and customer service delivery

·        Adherence as per the SOPs

·        Inputs and support in preparing monthly reports MIS

·        Bank approvals for the project with regards to housing loan

·        Providing housing finance assistance as per customer requirements

·        Execution of agreement for sale/sale deed or equivalent

·        Coordinate with accounts for reconciliation and to avoid accounts related issues in Customer Care systems

·        Attending customer related meetings if required.

·        Having an on the ground information about projects through regular site visits.

·        Facilitate complete customer documentation and formalities for condominium formation

·        Maintain regular communication with the customers with regards to progress of construction work, customization of flats, and possession of flats in coordination with the Sales Department.

·        Handling customer escalation and ensuring satisfactory closures at the first level.