Z-2344 | Customer Support

6 DAYS A WEEK

9 - 6 p.m

·   Answer incoming customer phone calls and take appropriate action for each call

·   Maintain customer satisfaction ratings based on explicit criteria set forth by the company

·   Attend mandatory training sessions to stay updated on product or company policy changes

·   Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

·   Input data into the company computer platform to keep each customer record updated