Z-2921 | Sales & service Engineer

This person will support organization to achieve the sales target & take care of service requirements of that area. He should be familiar with Pharma Industrial work standards & process. in instruments such as Air Particle Counters, Liquid Particle Counters, Online TOC Analyzers, Filter Integrity Testers, Glove Integrity Testers, etc.

1.      Key Responsibilities:

ü  Create new sales and marketing strategies that target B2B customers and positions our products as the best solutions for prospective clients

ü  Manage customer relations by soliciting and logging client feedback and evaluating the data we receive through digital channels

ü  Generate high-quality sales leads and follow up after initial meeting

ü  Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management

ü  Using various strategies and tools to provide effective solutions to customers' concerns.

ü  Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.

ü  Promptly following up on service requests and providing customer feedback.

ü  Monitoring equipment and machinery performance and developing preventative maintenance measures.

ü  Conducting quality assurance and safety checks on all equipment.

ü  Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.

ü  Providing recommendations about new features and product improvements.

ü  Monitoring inventory and reordering materials when needed.

ü  Conducting research and attending workshops to remain abreast of industry developments.

ü  Writing reports and presenting findings to Managers and Supervisors on a regular basis.

ü  Set and achieve sales goals and quotas on a monthly and quarterly basis