Key Responsibilities:

IT Infrastructure Management

• Manage and monitor IT infrastructure including servers, databases, applications, antivirus, domain controllers, network devices, and security systems.
• Ensure 100% uptime for critical applications such as Email, SAP, Antivirus, and business applications in coordination with Head Office (HO).
• Manage ISP connectivity for multiple locations (Hoshiarpur, Gurgaon, Okhla).
• Provide secure network access to all employees and associates.
• Implement system upgrades and technological enhancements as required.
• Ensure hardware lifecycle management, including secure disposal of IT assets.
• Design, implement, and monitor IT network architecture for new and existing locations.
• Advise staff on security breaches, password changes, and security status updates.

IT Operations & EDP (Electronic Data Processing)

• Oversee day-to-day IT operations and coordinate IT support across all business units.
• Maintain logs for IT repairs, maintenance, and incidents.
• Maintain accurate IT inventory (hardware, software, licenses).
• Monitor and manage business applications and systems including:
• SAP
• Weighbridge (including UMS)
• EPABX
• CCTV & Security Systems
• E-Attendance & Visitor Management Systems
• Plan and execute new network setups and configurations.
• Monitor vendor SLAs and ensure timely service delivery.
• Coordinate vendor payments, AMCs, and renewals.
• Conduct random physical stock checks, SAP reconciliation, and EDP monitoring.
• Support production planning through system data and analytics.
• Prepare and present monthly, quarterly, and annual IT reports to senior management.
• Coordinate with HO for operational alignment and system support.

Information Security & Key IT Initiatives

• Implement and monitor IT security policies, access controls, and awareness programs.
• Conduct periodic validation of SAP IDs and access rights.
• Drive IT initiatives for new office expansions including planning, implementation, and coordination.
• Conduct Proof of Concept (POC) for new applications and technology solutions.
• Train users on new and existing applications and systems.
• Manage IT security initiatives such as password policies, USB access controls, and data protection.

IT Audit, Compliance & Governance

• Ensure license compliance for all software and hardware (Microsoft, AutoCAD, Symantec, Sophos, etc.).
• Manage vendor contracts and compliance related to IT services.
• Oversee AMC renewals for all IT assets and services.
• Coordinate with internal and external auditors for IT audits and compliance checks.
• Manage statutory compliance for weighbridge stamping and calibration.
• Ensure adherence to IT policies, processes, and best practices.

Budgeting & Cost Management (CAPEX & OPEX)

• Prepare annual IT budgets, forecasts, and cost plans.
• Track and manage IT operational and project budgets.
• Identify and implement cost-effective IT solutions.
• Prepare financial projections, reports, and presentations related to IT systems and investments.

Team Management & Capability Development

• Lead, mentor, and manage the IT team with high engagement and accountability.
• Recruit, train, coach, and evaluate IT staff performance.
• Develop team members as future successors / second-line leadership.
• Maintain high performance standards and provide continuous feedback.

IT Training & User Support

• Plan and implement annual IT training calendar.
• Conduct IT induction for new employees.
• Train users on optimal usage of technology and systems.

Support Coverage & Stakeholder Management

• Provide IT support across:
• Hoshiarpur Plant (90 employees)
• Okhla Marketing & MDF Office (55 employees)
• Pan-India MDF users
• Manage key IT vendors including:
• Avery, Leo Trinics, Hikvision, Airtel, Savior, Dell, SonicWall