New

Head of Operations (Operations)/ 812 days ago

Navi Mumbai, Navi Mumbai

20 To 22 INR Lacs

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Job Preference:

  Location: Sanpada (Navi Mumbai)

    Working Hours: 10 - 6:30 pm

    Week Off: Any 2 Saturdays (depending upon work)

Job Description:

We are looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms. 

Responsibilities:

• Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.
• Vendor management.
• Able to build and manage teams for important functions like account opening, payin payout stock and funds, DP account, customer modification, RMS etc.
• Responsible for customer support and seamless experience in a stock broking business.
• Ensure process oriented, TAT driven customer support as per defined SOP.
• Mentor and monitor team to ensure high level of accuracy and timely execution.
• Coordinate with IT and Sales team for development of online customer support process and Process automations.
• Handling regulatory audits of SEBI, Exchanges, etc. 

Qualification:

Skills:

Candidate Requirement 

CA/ MBA Finance from good institute

Knowledge of back office software like LD and CDSL

Well verse with DKYC process and other broking norms