Z-2193 | Head of Operations

  Location: Sanpada (Navi Mumbai)

    Working Hours: 10 - 6:30 pm

    Week Off: Any 2 Saturdays (depending upon work)

We are looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms. 

Responsibilities:

• Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.
• Vendor management.
• Able to build and manage teams for important functions like account opening, payin payout stock and funds, DP account, customer modification, RMS etc.
• Responsible for customer support and seamless experience in a stock broking business.
• Ensure process oriented, TAT driven customer support as per defined SOP.
• Mentor and monitor team to ensure high level of accuracy and timely execution.
• Coordinate with IT and Sales team for development of online customer support process and Process automations.
• Handling regulatory audits of SEBI, Exchanges, etc.