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Z-2975 | Telecaller

Industry : NBFC

Sub Department : Others - Customer Service

Department : Customer Service

: Ghatkopar West

: Mumbai

: India

: 2 - 4 p.a (INR Lacs)

: 2 - 3 Year

Job Preference :

  • Preferred:
    • Prior experience working with a pan-India customer base.
    • Familiarity with CRM tools and lead tracking systems.
  • Location: Must be based in Mumbai and willing to work full-time from our Ghatkopar West office.
  • Mandatory:
    • 2+ years of telecalling experience in an NBFC handling business loans.
    • Strong knowledge of Secured and Unsecured Loan products, especially for MSMEs.

    Job Description :

    Job Overview:

    We are looking for an experienced Telecaller who has a proven track record working in an NBFC. The role involves engaging with potential MSME customers across India from our curated database, understanding their needs, and convincing them to apply for business loans tailored to their requirements.

    Key Responsibilities:

    • Make outbound calls to MSME customers from a provided database, introducing our loan offerings.
    • Explain the benefits of Secured and Unsecured Loans for their business needs.
    • Understand customer profiles and assess initial eligibility over the phone.
    • Maintain accurate records of customer interactions and update CRM tools.
    • Schedule follow-ups and coordinate with the sales team for lead closures.
    • Consistently meet or exceed assigned call and conversion targets.



    Qualification :

    18

    Skills :

    • Skills:
      • Excellent communication skills in Hindi, English, and additional regional languages (preferred).
      • Strong persuasion and objection-handling skills.
      • Goal-oriented mindset with the ability to work in a fast-paced environment.


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