Z-2301 | NRI PRODUCT MANAGER

M II / MIII

    Product Manager – NRI Onboarding Journeys

Job Description:

·        Responsible for NRI product onboarding journeys 

·        UAT and maintenance of content of client side onboarding journeys 

·        Ensuring all things related to NRI product from Sourcing to Settlement are function properly

·        Assisting  sourcing teams in query resolution. 

·        Capability building through training of the  sourcing team on product proposition, documentation & processes 

·        Liaison with operations, tech, compliance, service teams to handle and resolve customer queries and issues on  products

·        Engaging with sales / activation teams to increase customer activations through interactions, team trainings, customer knowledge programs, etc

·        Understanding competition and scale up acquisition of accounts by identifying suitable opportunities within the sourcing frame work 

Requirements:

·        Excellent communication, ability to drive quality interactions with high net worth NR customers 

·        Understanding and experience of client escalation management for NRI customers

·        Act as a sounding board for gathering client and sales team feedbacks for product improvements 

·        Understanding of Banking channels for acquisition

·        A passion for driving numbers and ability to influence parameters that impact business including process/leads/product knowledge/individual motivation/reporting, etc.

Job Location: Navi Mumbai