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Management Trainee - customer Success Executive (Sales & Marketing)/ 1414 days ago

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Job Preference:

Look for Females from NMIMS College

Qualification:

Job Description:

•  Retain top customers and nurture those key relationships over time. Ideally, become a strategic partner and advisor to the client.
• Discovering new opportunities to work together for mutual benefit. Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.