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Z-3266 | Guest Relation Officer


Industry : Real

Sub Department : Others - Customer Service

Department : Customer Service

: Lower Parel West

: Mumbai

: India

: 1.8 - 2.4 p.a (INR Lacs)

: 0.5 - 1 Year

Job Preference :

Preferred Qualities: 

 • Background in real estate, hospitality or premium service industry. • Strong sense of service and attention to detail. 
 • Polite, patient and solution-oriented approach. 
 Job Location: Matunga

Job Description :

Job Summary: 

 We are looking for a well-spoken and customer-oriented Guest Relation Executive to manage and enhance the client and visitor experience at our site/office. The ideal candidate will be the first point of contact, responsible for maintaining a welcoming environment and ensuring smooth coordination between clients, internal teams and vendors. 

 Key Responsibilities: 
 • Greet and welcome guests, clients, and walk-in visitors professionally. 
 • Manage the front desk, maintain visitor records, and ensure hospitality protocols are followed. 
 • Handle incoming calls, emails, and appointment scheduling. 
 • Coordinate with the sales, admin, and site teams for smooth client visits. 
 • Maintain cleanliness, readiness and presentation of reception and meeting areas. 
 • Assist in organizing client meetings, site visits and event arrangements. 
 • Address guest inquiries, feedback or concerns promptly and efficiently. 
 • Maintain confidentiality and a professional attitude at all times. 

Qualification :

18

Skills :

Requirements: 

 • Graduate in any discipline (preferably in Hospitality, Business Administration, or related fields). 
 • 6 months - 1 year  of experience in guest relations, front office, or customer service roles. 
 • Excellent communication (English & Hindi) and interpersonal skills. • Presentable personality with a positive attitude.
 • Proficiency in MS Office 
 • Ability to multitask and handle pressure gracefully.  


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