? Present post-launch reports and refine playbooks for future campaigns.
Key Result Areas (KRAs)
1. Launch Execution
? 100% launches supported with 360° campaign plans.
? Campaigns executed on time and within budget.
2. Customer Engagement (Email & WhatsApp Marketing)
? Email Marketing: Minimum 4–6 emailers per month (weekly or bi-weekly depending
on launches/seasonality).
? WhatsApp Marketing: Minimum 8–10 WhatsApp campaigns per month (approx. 2–3
per week across product pushes, café events, and seasonal highlights).
? Campaign performance to meet or exceed benchmarks:
? Email open rate: ?25%
? Email CTR: ?3–5%
? WhatsApp read rate: ?85%
? WhatsApp CTR: ?10%
3. Retail & Staff Readiness
? Café teams trained on launch talking points before go-live (?80% staff readiness scores).
? On-time delivery of in-store launch kits (POS, VM, training materials).
4. Partnerships & Visibility
? Min. 2–3 strategic partnerships/quarter.
? Media/influencer coverage secured for each launch.
5. Reporting & Learning
? Post-launch reports shared within 1 week of campaign close.
? Launch playbooks updated quarterly with learnings and benchmarks.