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Logistics Manager (Others - General)/ 0 days ago

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Qualification:

Job Description:

1. Logistics & Dispatch Management

•     Plan and oversee daily dispatch schedules for B2B bulk orders and B2C fulfilment

•     Coordinate with transport vendors, courier partners, and freight aggregators for optimal routing

•     Ensure 95%+ OTIF (On-Time In-Full) delivery performance across all channels

•     Monitor shipment tracking and proactively resolve delivery exceptions or delays

•     Manage inbound logistics from the coffee estate to the main warehouse

•     Negotiate freight rates and maintain cost-effective logistics operations

•     Oversee preparation of LR copies, E-way bills, invoices, and delivery challans

2. Warehouse Oversight

•     Supervise the Warehouse Executive and ensure accurate inventory management

•     Review daily stock reports and approve outward movement for B2B and B2C orders

•     Coordinate with the roasting and processing team to align production with dispatch schedules

•     Ensure warehouse SOP compliance — FIFO, labelling, hygiene, and safety standards

•     Plan stock replenishment from the estate to avoid stockouts across SKUs

3. B2B Client Management & Coordination

•     Serve as the primary point of contact for B2B clients — cafés, HoReCa accounts, and institutional buyers across India

•     Build and maintain strong, trust-based relationships with café partners, understanding their operational needs and ordering patterns

•     Manage client onboarding — introduce Nandan Coffee's product range, SOPs, and service standards

•     Conduct periodic client visits and virtual check-ins to review satisfaction, gather feedback, and identify upsell opportunities

•     Resolve B2B order disputes, quality complaints, and delivery escalations promptly and professionally

•     Share product updates, new launches, and seasonal offerings with the B2B client base

•     Coordinate with the estate team for custom bulk orders, special lots, and green coffee requirements

4. Order Management

•     Oversee end-to-end order management cycle — from order receipt to delivery confirmation

•     Ensure all B2B orders are entered, processed, and dispatched within defined TAT

•     Monitor order accuracy — correct products, quantities, packaging, and destination

•     Work with the Customer Support team to resolve order discrepancies and client queries within SLA

•     Review weekly order performance data and flag repeat issues for process improvement

•     Coordinate priority dispatches, urgent orders, and custom packaging requirements for key accounts

5. Payment Recovery & Outstanding Management

•     Own the payment follow-up and recovery process for all B2B accounts

•     Maintain an up-to-date outstanding payment tracker with aging analysis per client

•     Proactively follow up with B2B clients for timely payments as per credit terms

•     Coordinate with the finance team to reconcile receipts, raise credit/debit notes, and close disputes

•     Escalate high-risk outstanding accounts to the Logistics Head with documented history

•     Work towards reducing debtor days and improving cash flow from B2B operations

•     Ensure new B2B orders for overdue accounts are placed on hold per the credit policy

6. Customer Relations & Service Excellence

•     Drive a customer-first culture within the logistics and fulfilment team

•     Establish communication norms: response time under 15 minutes for B2B client queries

•     Manage the customer satisfaction journey — from first order to repeat relationship

•     Gather periodic Net Promoter Score (NPS) or feedback from B2B café partners

•     Coordinate with the marketing/brand team to share client testimonials and co-marketing ideas

•     Represent Nandan Coffee professionally at trade events, café visits, and industry gatherings

7. Reporting & Analytics

•     Prepare weekly and monthly reports on logistics performance, delivery TAT, and order volumes

•     Track and report on outstanding payments, overdue accounts, and recovery trends

•     Present B2B client health metrics — retention rate, order frequency, and revenue per account

•     Identify operational inefficiencies and propose process improvements to the Logistics Head

•     Maintain dashboards for dispatch performance, stock availability, and courier partner scorecards

Skills:

•     Graduate/Postgraduate in Business, Supply Chain, or related field (MBA preferred)

•     3–6 years of experience in logistics, supply chain, or B2B sales operations in FMCG / F&B / specialty food

•     Strong understanding of B2B sales dynamics, client servicing, and account management

•     Experience handling payment recovery, credit management, and debtor accounts

•     Proficiency in ERP/WMS systems, Google Sheets, and logistics tracking tools

•     Excellent communication, negotiation, and relationship management skills

•     Pan-India travel readiness for B2B client visits and café partner meetings

•     Strong analytical mindset with ability to read reports, identify trends, and drive action

•     Passion for speciality coffee and understanding of the café/HoReCa industry is a strong plus