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Logistics Manager (Others - General)/ 142 days ago

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Job Preference:

Qualification:

Job Description:

1. Logistics & Dispatch Management

• Plan and oversee daily dispatch schedules for B2B bulk orders and B2C fulfilment

• Coordinate with transport vendors, courier partners, and freight aggregators for optimal routing

• Ensure 95%+ OTIF (On-Time In-Full) delivery performance across all channels

• Monitor shipment tracking and proactively resolve delivery exceptions or delays

• Manage inbound logistics from the coffee estate to the main warehouse

• Negotiate freight rates and maintain cost-effective logistics operations

• Oversee preparation of LR copies, E-way bills, invoices, and delivery challans

2. Warehouse Oversight

• Supervise the Warehouse Executive and ensure accurate inventory management

• Review daily stock reports and approve outward movement for B2B and B2C orders

• Coordinate with the roasting and processing team to align production with dispatch schedules

• Ensure warehouse SOP compliance — FIFO, labelling, hygiene, and safety standards

• Plan stock replenishment from the estate to avoid stockouts across SKUs

3. B2B Client Management & Coordination

• Serve as the primary point of contact for B2B clients — cafés, HoReCa accounts, and institutional buyers across India

• Build and maintain strong, trust-based relationships with café partners, understanding their operational needs and ordering patterns

• Manage client onboarding — introduce Nandan Coffee's product range, SOPs, and service standards

• Conduct periodic client visits and virtual check-ins to review satisfaction, gather feedback, and identify upsell opportunities

• Resolve B2B order disputes, quality complaints, and delivery escalations promptly and professionally

• Share product updates, new launches, and seasonal offerings with the B2B client base

• Coordinate with the estate team for custom bulk orders, special lots, and green coffee requirements

4. Order Management

• Oversee end-to-end order management cycle — from order receipt to delivery confirmation

• Ensure all B2B orders are entered, processed, and dispatched within defined TAT

• Monitor order accuracy — correct products, quantities, packaging, and destination

• Work with the Customer Support team to resolve order discrepancies and client queries within SLA

• Review weekly order performance data and flag repeat issues for process improvement

• Coordinate priority dispatches, urgent orders, and custom packaging requirements for key accounts

5. Payment Recovery & Outstanding Management

• Own the payment follow-up and recovery process for all B2B accounts

• Maintain an up-to-date outstanding payment tracker with aging analysis per client

• Proactively follow up with B2B clients for timely payments as per credit terms

• Coordinate with the finance team to reconcile receipts, raise credit/debit notes, and close disputes

• Escalate high-risk outstanding accounts to the Logistics Head with documented history

• Work towards reducing debtor days and improving cash flow from B2B operations

• Ensure new B2B orders for overdue accounts are placed on hold per the credit policy

6. Customer Relations & Service Excellence

• Drive a customer-first culture within the logistics and fulfilment team

• Establish communication norms: response time under 15 minutes for B2B client queries

• Manage the customer satisfaction journey — from first order to repeat relationship

• Gather periodic Net Promoter Score (NPS) or feedback from B2B café partners

• Coordinate with the marketing/brand team to share client testimonials and co-marketing ideas

• Represent Nandan Coffee professionally at trade events, café visits, and industry gatherings

7. Reporting & Analytics

• Prepare weekly and monthly reports on logistics performance, delivery TAT, and order volumes

• Track and report on outstanding payments, overdue accounts, and recovery trends

• Present B2B client health metrics — retention rate, order frequency, and revenue per account

• Identify operational inefficiencies and propose process improvements to the Logistics Head

• Maintain dashboards for dispatch performance, stock availability, and courier partner scorecards

Skills:

• Graduate/Postgraduate in Business, Supply Chain, or related field (MBA preferred)

• 3–6 years of experience in logistics, supply chain, or B2B sales operations in FMCG / F&B / specialty food

• Strong understanding of B2B sales dynamics, client servicing, and account management

• Experience handling payment recovery, credit management, and debtor accounts

• Proficiency in ERP/WMS systems, Google Sheets, and logistics tracking tools

• Excellent communication, negotiation, and relationship management skills

• Pan-India travel readiness for B2B client visits and café partner meetings

• Strong analytical mindset with ability to read reports, identify trends, and drive action

• Passion for speciality coffee and understanding of the café/HoReCa industry is a strong plus