Z-728 | Assistant Manager - Phone Banking

• Experience : can consider Graduate/post Graduate Fresher’s for this role.
• Fixed shifts: 9: 30 am to 6:30 pm.
• Two weekly offs : one fixed off on Sunday and other one on any week day.
• No western line candidates, should be residing near to Thane.
• Should not have employment gap for more than a month.
• Should have at least completed a year in current org.
• Age not above 32 years.
• This JD is for Thane location

Phone Banking – Outbound in Bank's Customer Contact Centre

• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Calling Credit cards customers for various service and sales related campaigns.
• Targets on conversions and cross selling.
• Cross selling of various bank products.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.