Z-3350 | Operation Manager

Industry : FMCG/Food/Beverages

Sub Department : Business Operations

Department : Operations

: Bazargate

: Mumbai

: India

: 8 - 12 p.a (INR Lacs)

: 8 - 10 Year

Job Preference :

Food & Beverages Industry, preferably coffee Industry

Bachelor's degree in Business Administration, Hospitality Management, or a related field. Master’s degree preferred.

Job Description :

Operational Excellence: • Develop and implement standardized operational procedures for all retail stores nationwide. • Monitor and evaluate store performance metrics including sales, inventory management, and customer satisfaction. • Identify areas for improvement and implement strategies to enhance operational efficiency. 2. Quality Assurance: • Ensure compliance with food & beverage safety and hygiene standards across all stores. • Conduct regular inspections to maintain product quality and consistency. • Address any issues or concerns related to product quality promptly and effectively. 3. Inventory Management: • Oversee inventory control procedures to minimize stock discrepancies and wastage. • Coordinate with the procurement team to ensure adequate supply levels and minimize out-of-stock situations. • Implement inventory optimization strategies to maximize profitability and minimize shrinkage. 4. Team Management: • Recruit, train, and supervise store managers.

• Provide ongoing coaching and support to ensure adherence to company policies and procedures. • Foster a positive work environment that promotes teamwork, accountability, and continuous improvement in retail outlets. • Boost morale, manage conflicts and ensure the outlets aerate spaces for a lot work 5. Customer Experience: • Champion a customer-centric culture focused on delivering exceptional service. • Monitor customer feedback and implement initiatives to enhance the overall customer experience. • Help Design customer service metrics and information system. • Resolve customer complaints and escalations in a timely and professional manner. 6. Performance Analysis and Reporting: • Prepare regular reports and performance analysis to track key operational metrics. • Identify trends, opportunities, and challenges and provide actionable insights to senior management. • Develop and implement strategies to drive sales growth, footfalls and achieve operational targets.

Qualification :

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Z-3350 | Operation Manager

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