1. Operational Excellence: Develop and implement standardized operational procedures for all
retail stores nationwide.
Monitor and evaluate store performance metrics including sales,
inventory management, and customer satisfaction. Identify areas for improvement and implement strategies to enhance
operational efficiency.
2. Quality Assurance: Ensure compliance with food & beverage safety and hygiene
standards across all stores. Conduct regular inspections to maintain product quality and
consistency.
Address any issues or concerns related to product quality promptly and
effectively.
3. Inventory Management: Oversee inventory control procedures to minimize stock discrepancies
and wastage.
Coordinate with the procurement team to ensure adequate supply levels
and minimize out-of-stock situations.
Implement inventory optimization strategies to maximize profitability and
minimize shrinkage.
4. Team Management: Recruit, train, and supervise store managers.
Provide ongoing coaching and support to ensure adherence to company
policies and procedures.
Foster a positive work environment that promotes teamwork,
accountability, and continuous improvement in retail outlets.
Boost morale, manage conflicts and ensure the outlets aerate spaces for
a lot work
5. Customer Experience: Champion a customer-centric culture focused on delivering exceptional
service.
Monitor customer feedback and implement initiatives to enhance the
overall customer experience.
Help Design customer service metrics and information system.
Resolve customer complaints and escalations in a timely and
professional manner.
6. Performance Analysis and Reporting: Prepare regular reports and performance analysis to track key
operational metrics.
Identify trends, opportunities, and challenges and provide actionable
insights to senior management.
Develop and implement strategies to drive sales growth, footfalls and
achieve operational targets.
