Industry : Business
Sub Department : Others - General
Department : Others - General
: Goregaon East
: Mumbai
: India
: 5 - 6 p.a (INR Lacs)
: 2 - 4 Year
2–4 years of experience of handling management accounting preferably in complex E-commerce and retail businesses
We are looking for a dynamic and detail-oriented Assistant Manager – Client Servicing to oversee client accounts and ensure exceptional service delivery. The role involves managing client relationships, supervising the client’s accounts team, ensuring timely compliance, building robust processes, finalisation of books of accounts and driving timely reporting. This individual will serve as a key link between the Company and its clients, ensuring that all commitments are delivered with accuracy, efficiency, and professionalism.
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Client Account Management o Client
Account Management o Act
as the primary point of contact for assigned client accounts. o Understand
client requirements and ensure high-quality service delivery. o Maintain
strong, long-term client relationships and support retention and growth
initiatives. o Coordinate
with internal teams to ensure timely responses, deliverables, and
resolutions. ·
Team & Process Management o Supervise
and guide the client servicing/accounts team in day-to-day operations. o Allocate
tasks, monitor progress, and conduct periodic reviews of deliverables. o Design
and implement efficient systems and processes to improve service quality. o Conduct
regular training and mentoring to ensure team development. ·
Compliance & Monitoring o Ensure
adherence to regulatory, contractual, and internal compliance requirements. o Conduct
regular compliance reviews and implement corrective actions when necessary. o Maintain
proper documentation and audit-ready records. ·
Reporting & MIS o Oversee
preparation and submission of regular Management Information System (MIS)
reports. o Monitor
key performance metrics and ensure accurate, timely data delivery. o Provide
insights from MIS and compliance reviews to management for decision-making. ·
Operational Excellence o Drive
continuous improvement initiatives across client servicing operations. o Identify
risks and gaps in processes and recommend mitigation strategies. o Collaborate
with cross-functional teams (investment banking, advisory, investor
relations) to ensure integrated client servicing. ·
Other tasks as may be assigned |
18, 38
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Strong knowledge of compliance, reporting,
and client relationship management.
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Experience in managing teams and
implementing operational processes.
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Proficiency in MS Office (Excel,
PowerPoint, Word) and familiarity with reporting tools.
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Strong analytical, organizational, and
problem-solving skills.
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Excellent communication and interpersonal
skills; ability to manage client expectations effectively.
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High attention to detail, integrity, and
ability to work in a fast-paced environment.
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High degree of discretion, and
confidentiality.
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Ability to work independently with minimal
supervision and handle multiple tasks simultaneously.
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Zeal to learn and improvise