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ServiceNow Developer (Information Technology)/ 0 days ago

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Job Preference:

Monday to Friday

UK or General shifts

Qualification:

Job Description:

We are seeking an experienced ServiceNow Agentic AI Engineer to design, develop, and deploy intelligent AI agents and autonomous workflows on the ServiceNow platform. The role focuses on leveraging ServiceNow AI capabilities, Generative AI, Large Language Models (LLMs), workflow automation, and enterprise integrations to deliver scalable, secure, and compliant AI-driven business solutions.

The successful candidate will work closely with business stakeholders, architects, platform teams, data engineers, and AI specialists to build next-generation digital employees and intelligent automation solutions that enhance productivity, improve customer experiences, and streamline operations. This aligns with emerging enterprise Agentic AI platforms and orchestration frameworks.

Key Responsibilities

Agentic AI Solution Development

• Design and develop AI Agents using ServiceNow Agentic AI capabilities.

• Build autonomous workflows capable of reasoning, decision-making, orchestration, and action execution.

• Develop multi-agent architectures for complex business processes.

• Configure AI-driven conversational experiences and virtual assistants.

ServiceNow Platform Engineering

• Develop and maintain custom ServiceNow applications, integrations, workflows, and catalog solutions.

• Configure Flow Designer, Integration Hub, Process Automation Designer, and AI-powered workflows.

• Implement ServiceNow AI Agents, Now Assist, Predictive Intelligence, and GenAI capabilities.

AI & LLM Integration

• Integrate external LLM services such as OpenAI, Azure OpenAI, Anthropic, Gemini, or enterprise-approved models.

• Design prompt engineering frameworks and reusable prompt libraries.

• Implement RAG (Retrieval Augmented Generation) solutions using enterprise knowledge sources.

• Build memory management and contextual reasoning capabilities for AI agents. Agent orchestration, memory management, evaluation frameworks and enterprise-scale execution are key characteristics of modern ServiceNow Agentic AI solutions.

Enterprise Integration

• Integrate ServiceNow with HR, ITSM, CRM, ERP, Workday, Microsoft 365, Azure, and other enterprise systems.

• Develop REST, SOAP, GraphQL, and event-driven integrations.

• Enable secure data exchange across platforms.

AI Governance & Responsible AI

• Implement AI guardrails, monitoring, auditability, and compliance controls.

• Ensure Responsible AI, security, privacy, and regulatory adherence.

• Establish evaluation frameworks, testing standards, and AI observability practices. Responsible AI, governance and guardrails are identified as key enterprise requirements for Agentic AI adoption.

Operational Excellence

• Monitor AI agent performance and optimise accuracy, cost, latency, and scalability.

• Troubleshoot production issues and continuously improve AI solutions.

• Provide technical leadership and mentoring to development teams.

Skills:

Required Skills & Experience

ServiceNow Expertise

• 5+ years of ServiceNow development experience.

• Strong knowledge of:

o ITSM

o ITOM

o HRSD

o CSM

o Integration Hub

o Flow Designer

o App Engine Studio

o Service Portal / Employee Centre

AI & Agentic AI Skills

• Experience with:

o Generative AI

o Large Language Models (LLMs)

o AI Agent frameworks

o Multi-agent orchestration

o Prompt engineering

o RAG architectures

o Conversational AI

o Agent evaluation and monitoring

Technical Skills

• JavaScript

• Python

• REST APIs

• JSON/XML

• Git

• CI/CD pipelines

• Azure or AWS

• Containerisation and microservices (preferred) Data & Integration

• Vector databases • Knowledge management systems

• Enterprise data integration patterns

• Event-driven architectures

Desirable Certifications

• ServiceNow Certified System Administrator (CSA) •

ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist

• ServiceNow AI Fundamentals

• Microsoft Azure AI Engineer Associate

• AWS Machine Learning Specialty

• Generative AI / LLM certifications

Key Competencies

• AI Solution Architecture

• ServiceNow Platform Engineering

• Agentic Workflow Design

• Enterprise Integration

• Problem Solving

• Stakeholder Management

• Innovation & Continuous Improvement

• Agile Delivery

• Technical Leadership

Skills: AI Agents~ServiceNow