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Guest Relations Executive (GRE) (Others - General)/ 0 days ago

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Qualification:

Job Description:

Job Summary

We are looking for a dynamic and presentable Guest Relations Executive (GRE) to be the first point of contact for clients visiting our project site. The ideal candidate will have excellent communication skills, a customer-focused approach, and the ability to deliver engaging project presentations while coordinating closely with the sales team.

Key Responsibilities

• Welcome and assist walk-in clients at the project site.
• Provide detailed project presentations and explain project features, amenities, pricing, and payment plans.
• Understand customer requirements and direct qualified leads to the sales team.
• Schedule and coordinate site visits for prospective buyers.
• Handle customer inquiries via phone, email, WhatsApp, and walk-ins.
• Maintain accurate records of visitor details, inquiries, and follow-ups in the CRM.
• Ensure the reception and experience center are well-maintained and presentable.
• Coordinate with the sales and marketing teams to ensure a seamless customer experience.
• Follow up with prospective clients to support the sales process.
• Deliver exceptional customer service and build positive relationships with visitors

Skills:

Eligibility & Skills

• Graduate in any discipline.
• Excellent verbal and written communication skills.
• Presentable personality with a professional appearance.
• Strong customer service and interpersonal skills.
• Basic knowledge of MS Office and CRM software is preferred.
• Ability to multitask and work in a fast-paced environment.
• Prior experience in real estate, hospitality, customer service, or front office is preferred.