New
Business Analyst - Odessa Configuration and application support (Others - General)/ 143 days ago
Airoli, Navi Mumbai
15 To 18 INR Lacs
Job Preference:
J| • Previous experience in a customer service or
technical support role is preferred • Knowledge of Odessa • Strong problem-solving skills and the ability to work independently. • Excellent verbal and written communication skills. • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. • A customer-oriented mindset with a desire to help others.JOB ID: 79166 |
Job Description:
| • Serve as the first point of contact for
internal and external users seeking technical assistance via email, forms or
telephone. • Diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity. • Perform configuration changes in Odessa. • Escalate complex issues to higher-level support teams or Odessa when necessary while ensuring proper documentation of the escalation process. • Maintain accurate records of user interactions and technical issues in the ticketing system. • Provide timely follow-up with users to ensure their issues are resolved to their satisfaction. • Assist with user account management, including password resets and access permissions. • Contribute to the development and maintenance of knowledge base articles and documentation for common issues and solutions. • Participate in training sessions and workshops to enhance technical and customer service skills. • Collaborate with team members to improve support processes and enhance the overall user experience. |
Qualification:
25, 28, 50, 66Skills:
| We are seeking an enthusiastic and
detail-oriented L1 Support Personnel to join our support team. The ideal
candidate will be responsible for providing first-level technical support to
end users, troubleshooting issues, and ensuring a high level of customer
satisfaction. This is an excellent opportunity for individuals looking to
start or advance their career in IT support. Mandatory Skill sets : Odessa configuration, Job monitoring, Application support , Odessa Functional Knowledge |