New

Delivery Associate (Others - General)/ 0 days ago

Apply

Job Preference:

1–3 years of experience in program coordination, course delivery, operations, customer support, community management or EdTech.

Location: WFH

Qualification:

Job Description:

We are looking for a proactive and well-organised Delivery Associate to support the smooth delivery of our online courses, webinars, learner sessions and community activities. The role involves programme coordination, learner support, platform management, tracking and cross-functional follow-ups.

Key Responsibilities

• Coordinate online courses, webinars, workshops and learner-support sessions.
• Maintain programme calendars, schedules, delivery checklists and attendance records.
• Support learners with login, payment, course access, recordings and other programme-related queries.
• Manage learner operations across TagMango, Zoom, WhatsApp, CRM and Google Drive.
• Ensure that recordings, study materials, joining details and programme updates are uploaded and shared on time
• Coordinate with Sales, Marketing, Operations, Finance and Technical Support teams.
• Follow up on assigned tasks and learner concerns until closure.
• Collect learner feedback, testimonials and outcome-related information.
• Manage learner communication on learning platform - including queries, session/programme updates, important announcements & community engagements
• Highlight recurring/unresolved concerns and operational gaps to the reporting manager.
• Support new programme launches, webinars and special events.

Skills:

• Strong coordination, organisation and follow-up skills.
• Clear written and verbal communication in English and Hindi.
• Good working knowledge of Google Sheets, Docs, Forms and Drive.
• Comfortable using TagMango or similar learning platforms, Zoom and WhatsApp.