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Junior Sales Executive (Sales & Marketing)/ 0 days ago

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Qualification:

Job Description:

1. Customer Engagement & Assistance

• Warmly welcome and greet all customers entering the store, creating a positive and luxurious first impression.
• Guide customers through their shopping experience, assisting with product selection based on their preferences, occasions, or gifting needs.
• Provide accurate and detailed information about product features, craftsmanship, materials, and origin to support confident purchasing decisions.
• Offer after-sales support and respond to customer inquiries with professionalism and empathy.

2. Sales Execution

• Present and promote jewellery collections with enthusiasm, demonstrating key product benefits and unique selling points.
• Actively contribute to achieving and exceeding individual and store sales targets.
• Assist in preparing the store for promotions, new arrivals, and special events.
• Participate in upselling and cross-selling opportunities to maximize sales value and enhance the customer experience.

3. Product & Brand Knowledge

• Continuously update personal knowledge of jewellery collections, new arrivals, brand heritage, and current market trends.
• Confidently explain jewellery care instructions, warranties, and return/exchange policies to customers.
• Stay informed about precious metals, gemstones, and industry terminology to elevate the level of customer service and product education.

4. Store Presentation & Visual Merchandising

• Maintain a clean, organized, and aesthetically pleasing store environment that aligns with brand standards.
• Assist with the setup and maintenance of product displays, ensuring proper arrangement, lighting, and security of all merchandise.
• Report any product damage, stock discrepancies, or security issues promptly to the store manager.

5. Customer Relationship Management

• Foster strong, lasting relationships with customers through consistent follow-up, birthday and special occasion greetings, and personalized service.
• Maintain accurate records of client preferences and purchases in the CRM system for future engagement and loyalty-building efforts.
• Support clienteting initiatives led by senior staff or the store manager.

Skills:

• 1–2 years of experience in a retail or customer service role, preferably in luxury goods or fashion.
• Strong interpersonal and communication skills with a customer-first mindset.
• Professional appearance and an appreciation for jewellery and craftsmanship.
• Willingness to learn and grow within the company through training and on-the-job experience.

Ability to work flexible hours, including weekends, holidays, and special events