New
Job Preference:
Location: Malad, MumbaiAssociate: 1–3 years | Lead Associate: 4 - 6 years
Education: Bachelor’s degree or equivalent
Work timings - 9AM to 6:30 PM
Monday to Friday
1st and 3rd Saturday work timings - 10-12 Noon
Job Description:
Role Overview
As a Client Account Manager, you will be the face of Our company for our valued clients. You will manage end-to-end client relationships, ensure timely execution of background checks in line with SLAs, and proactively handle escalations and client needs. This role demands a proactive communicator, a detail-oriented executor, and a collaborative team player.
Key Responsibilities
- Client Engagement & Relationship Management
- Act as the primary point of contact for assigned clients•
- Understand client needs, expectations, and business cycles
- Conduct regular review calls and feedback sessions to maintain high client satisfaction
- Operational Oversight & SLA Management
- Monitor all ongoing background verification requests for timeliness and quality
- Ensure adherence to client-specific turnaround times (TAT) and service level agreements (SLA)
- Escalate potential delays proactively and ensure timely resolution
- Reporting & Analysis
- Track and share daily/weekly/monthly reports and dashboards
- Analyze trends in verifications, identify bottlenecks, and suggest process improvements
- Collaboration & Coordination
- Liaise with internal operations and compliance teams to ensure seamless case closures
- Work closely with the tech support team for client-specific integration and support
- Facilitate training sessions for clients on portals or updates when needed
Qualification:
18Skills:
Desired Attributes
- Bachelor’s degree or higher in any field
- 1–3 years of experience in client servicing, preferably in background screening
- Excellent verbal and written communication skills.
- Attention to detail and strong quality orientation.
- Ability to multitask and work independently.
- Efficient email management and timely responses
- Proficiency in MS Excel, MIS reporting, and client dashboards
- Strong interpersonal and planning skills.