Z-3554 | Central Collections Leader/Head

Reporting To: Head – Business & FI Relationships
Location: Chembur

Role Overview

We are looking for a Central Collections Leader to oversee and strengthen our secured loan collections framework across India.
This is a national, centrally anchored role based out of Mumbai, responsible for ensuring high-quality recoveries and minimal delinquency across our Home Loan, LAP, and Used Commercial Vehicle portfolio — spanning both branch-led and non-branch (partnership) business.

At the outset, this will be an individual leadership role, driving collections through structured follow-ups, coordination with branches, and proactive monitoring from the central office.
Over time, as the portfolio expands, the incumbent will build and lead a distributed collections network, setting up local teams and recovery partners across key branch and non-branch markets.

Key Responsibilities

• Lead and oversee collections across all secured lending products (HL, LAP, and Used CV) for all branches and partnership locations.
• Build a central monitoring and early warning system to track overdue cases, NACH presentations, and repayment trends across products and geographies.
• Work closely with branch sales teams and central operations to ensure early follow-up, timely escalations, and strong field recoveries.
• Maintain daily DPD tracking dashboards and initiate pre-delinquency actions to prevent slippage from current to higher buckets.
• Coordinate directly with key customers on high-value or sensitive delinquent accounts as the company’s senior collections representative.
• Liaise with local market intermediaries, agencies, and collection partners to enhance last-mile recovery effectiveness.
• Possess a strong understanding of legal tools, processes, and frameworks essential for effective collection management, including initiation of legal notices, SARFAESI proceedings, repossessions, and coordination with empanelled legal partners.
• Maintain a strong connect network across Maharashtra, with fluency in Marathi and familiarity with smaller market dynamics.
• Evaluate and onboard collection technology tools and digital solutions to automate communication, reminders, and performance monitoring.
• Partner with internal Risk, Finance, and Legal teams to provide insights on collection performance, portfolio stress, and recovery trends.
• Drive a cost-effective collection framework by balancing in-house control with external partnerships.
• Develop and implement SOPs, MIS templates, and escalation matrices for a consistent collection process across all markets.