New

O2C (Order to Cash) Manager (Finance & Accounts)/ 0 days ago

Apply

Job Preference:

Basic Qualifications:

·        B.com/MBA with a minimum of 8+ years of relevant experience.

·        Should have strong excel skills and ability to handle volumes,

·        Oracle ERP knowledge preferable,

·        Good communication skills and ability to multi-task and deal with ambiguity.

Qualification:

Job Description:

Summary of Responsibilities                            

The O2C Manager is responsible for managing the end-to-end Order-to-Cash process to ensure efficiency, accuracy, and compliance with organizational policies and regulatory requirements. This role oversees AR invoicing, collections, cash application, AR balance sheet & P&L Account review, Customer account reconciliations and related reporting. The O2C Manager plays a key role in optimizing cash flow, minimizing risk, and improving customer satisfaction.

The successful candidate will be a self-starter who is comfortable with ambiguity, detail oriented and will possess the ability to work well with cross-functional teams and in a fast-paced environment. Equally important for success in this role is the ability to collaborate with diverse teams of professionals to new levels of success in a variety of complex tasks as the business continues to grow.

Knowledge & Skills Required

Major work responsibilities shall comprise of the below:

1.  Process Management:

• Lead and manage the O2C process, ensuring seamless invoice processing, timely collections, and cash applications.
• Establish and maintain standard operating procedures (SOPs) and key performance indicators (KPIs) for the O2C function.
• Identify process inefficiencies and implement improvements to streamline workflows.

2.  Collections and Dispute Resolution:

• Manage collections activities to ensure timely receipt of payments.
• Resolve customer/vendor disputes and payment discrepancies in collaboration with relevant teams.
• Escalate unresolved issues to senior management when necessary.

3. Cash Application:

• Supervise the application of incoming payments to customer accounts.
• Review customer accounts reconciliation and investigate discrepancies.
• Ensure accurate and timely allocation of receipts.

4. Reporting, Reconciliation and Analysis:

• Prepare regular reports on O2C metrics, such as Days Sales Outstanding (DSO), overdue accounts, and cash flow forecasts.
• Analyze trends and provide insights to management for decision-making.
• Ensure compliance with accounting standards and regulatory requirements.
• Review Balance Sheet Recons and ensure accurate & timely revenue accounting.
• Review Customer/Vendor reconciliations & investigate discrepancies.

5. Team Leadership and Collaboration:

• Manage and mentor the O2C team, providing guidance and professional development opportunities.
• Collaborate with cross-functional teams, including business & Finance team, to address customer and process-related challenges.

6. Compliance and Controls:

• Ensure adherence to company policies, internal controls, and regulatory requirements.
• Conduct periodic audits of O2C processes to identify and mitigate risks

Skills:

Preferred Qualifications:

?       Understanding of the Retail/E-commerce business. Prior experience in a complex retail organization.

?       Proven ability to develop new ideas and creative solutions

?       Proven ability to work successfully in an ambiguous environment