Z-1296 | Customer Service - ( Emails )

Industry : Broking & Research

Sub Department : General - Customer Service

Department : Customer Service

: Vashi (Thane)

: Navi Mumbai

: India

: 3.5 - 4.5 p.a (INR Lacs)

: 2 - 5 Year

Job Preference :

Good writing skills
Good on Excel and PPT

Job Description :

To handle client grievances escalated to 2nd and 3rd level of Grievance Handling channel over email
To have a Proper Root Cause Analysis for such cases.
To analyse the client complaints and look at any process gap and take initiative to fix the process
Knowledge in Equity / Futures and Options will be added advantage

Qualification :

18

Skills :