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Junior ServiceNow Developer (Information Technology)/ 0 days ago

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Job Preference:

Qualification:

Job Description:

Key Responsibilities

• Configure and customize Customer Service Management (CSM) modules including Cases, Entitlements, SLAs, Knowledge, and Playbooks.
• Develop and automate case management workflows and customer lifecycle processes.
• Implement AI capabilities such as Predictive Intelligence, Virtual Agent, Agent Assist, and AI Search.
• Build custom applications using App Engine Studio and develop scoped applications.
• Create business rules, client scripts, UI policies, Flow Designer flows, and UI Builder components.
• Develop integrations using REST APIs, SOAP Web Services, IntegrationHub, and Scripted REST APIs.
• Integrate ServiceNow with CRM, ERP, and third-party enterprise systems.
• Handle authentication mechanisms including OAuth, Basic Auth, and API keys.
• Perform debugging, performance optimization, and instance maintenance activities.
• Collaborate with stakeholders to translate business requirements into technical solutions.

Skills:

Required Technical Skills

• 3–5 years of hands-on ServiceNow development experience.
• Strong experience in CSM module configuration and customization.
• Hands-on experience with App Engine and scoped applications.
• Strong JavaScript and Glide API knowledge.
• Experience with Flow Designer and IntegrationHub.
• Experience building and consuming REST/SOAP APIs.
• Working knowledge of Virtual Agent and Predictive Intelligence.
• Strong understanding of ServiceNow data model and architecture.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CSM Implementation Specialist (Preferred)