Z-3072 | Operations & Franchisee Support Manager

The Operations & Franchisee Support Manager ensures smooth processing of Authorized Persons (AP) requests and franchisee support tasks. This includes managing AP registrations, address changes, and modifications per SEBI guidelines, as well as overseeing franchisee closure processes, financial settlements, and Annual Maintenance Charges (AMC).

Key Responsibilities:

1. Authorized Persons (AP) Management:
• Process AP registrations, modifications, and address changes, ensuring compliance with SEBI guidelines.
• Handle AP registration rejections and communicate outcomes to branches.
2. Franchisee Support & Closure:
• Oversee the franchise closure process, including financial settlements and documentation.
• Manage AMC contracts, ensuring timely renewals and compliance.
• Maintain records of franchisee complaints and recommend process improvements.
3. Collaboration & Communication:
• Work with internal teams (legal, finance, operations) to resolve issues.
• Communicate effectively with branches to ensure smooth operational execution.