Z-3483 | Operation Coordinator

Daily Café Operations Coordination

• Monitor daily opening & closing checklists from each café
• Ensure hygiene, service standards, and SOPs are followed
• Verify all daily tasks (cleanliness, machine checks, stock counts)

2. Repairs & Maintenance (R&M)

• Maintain café maintenance & AMC schedules
• Coordinate repair calls; ensure timely completion
• Track recurring issues & escalate patterns

3. Inventory, Stock Levels & Reordering

• Review daily stock reports from outlets
• Ensure zero out-of-stock situations
• Coordinate proactively with warehouse for replenishment
• Track all packaging, kitchen, and consumable supplies

4. Vendor Coordination

• Follow up on deliveries & ensure timely inwarding
• Maintain rate cards, SLAs & delivery timelines
• Flag delays or quality issues immediately

5. Licenses & Compliance

• Maintain tracker for FSSAI, fire NOC, municipal licenses, etc.
• Ensure all renewals before expiry
• Maintain soft copies of all documents

6. Complaints Tracking & Customer Issue Support

• Maintain daily complaints tracker
• Ensure closure within 24–48 hours
• Identify recurring issues & coordinate corrective steps

7. Reporting & Documentation

• Maintain all operational trackers (R&M, licenses, complaints, stock)
• Prepare weekly summary for leadership
• Maintain audit trail & proper documentation

8. Inter-Department Coordination

• Work closely with Warehouse, HR, Training, Café Managers, Marketing & Finance
• Ensure accurate and timely information flow
• Keep all teams accountable with reminders & follow-ups