New

Operation Coordinator (Operations)/ 62 days ago

Bazargate, Mumbai

5 To 9 INR Lacs

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Job Preference:

Job Description:

Daily Café Operations Coordination

• Monitor daily opening & closing checklists from each café
• Ensure hygiene, service standards, and SOPs are followed
• Verify all daily tasks (cleanliness, machine checks, stock counts)

2. Repairs & Maintenance (R&M)

• Maintain café maintenance & AMC schedules
• Coordinate repair calls; ensure timely completion
• Track recurring issues & escalate patterns

3. Inventory, Stock Levels & Reordering

• Review daily stock reports from outlets
• Ensure zero out-of-stock situations
• Coordinate proactively with warehouse for replenishment
• Track all packaging, kitchen, and consumable supplies

4. Vendor Coordination

• Follow up on deliveries & ensure timely inwarding
• Maintain rate cards, SLAs & delivery timelines
• Flag delays or quality issues immediately

5. Licenses & Compliance

• Maintain tracker for FSSAI, fire NOC, municipal licenses, etc.
• Ensure all renewals before expiry
• Maintain soft copies of all documents

6. Complaints Tracking & Customer Issue Support

• Maintain daily complaints tracker
• Ensure closure within 24–48 hours
• Identify recurring issues & coordinate corrective steps

7. Reporting & Documentation

• Maintain all operational trackers (R&M, licenses, complaints, stock)
• Prepare weekly summary for leadership
• Maintain audit trail & proper documentation

8. Inter-Department Coordination

• Work closely with Warehouse, HR, Training, Café Managers, Marketing & Finance
• Ensure accurate and timely information flow
• Keep all teams accountable with reminders & follow-ups

Qualification:

Skills:

KPIs – First 90 Days

• Zero out-of-stock incidents
• 24–48 hour closure for complaints & R&M issues
• 100% license tracker updated; no expired licenses
• 100% compliance for café checklists
• Weekly operations dashboard on time
• Reduced escalations & operational gaps

Ideal Candidate Profile

Must-Have Traits

• Exceptional coordination skills
• Detail-oriented, structured, and process-focused
• Excellent follow-up discipline
• Comfortable working with multiple WhatsApp groups
• Strong written communication
• Proficient in Google Sheets & trackers
• Calm, diplomatic, and composed
• High ownership & reliability

Preferred Backgrounds

• Executive Assistant / Administrative roles
• Office managers
• Project or operations coordinators
• Hospitality admin / F&B coordinators

Not Required

• Coffee knowledge
• Culinary experience
• Field-heavy operations experience

Nice to Have

• Premium brand experience
• Multi-location coordination experience
• Vendor management experience