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E-Commerce Executive - Online Store (Customer Service)/ 1 days ago

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Job Preference:

Prior exposure to sports/garment e-commerce or retail inventory systems.

Knowledge of SG products or cricket gear to support listings and answer customer queries.

Willingness to work flexible hours during peak sales

Monday to Saturday (10 am - 8 pm)

Qualification:

Job Description:

Role Overview: The role covers A-to-Z e-commerce operations: order acceptance, inventory management, packing, delivery coordination, and stock reordering. The candidate must have prior e-commerce experience to manage the SG-specific online channel efficiently alongside store operations.

1. Monitor and manage incoming orders on the SG E-Commerce platform from acceptance to dispatch.
2. Update product listings, stock availability, pricing, and promotions on the e-commerce portal.
3. Track inventory levels daily; identify low-stock items and place timely reorders with suppliers/vendors.
4. Coordinate packing of orders with proper labeling, quality checks, and SG branding standards.
5. Liaise with delivery partners/couriers for pickups, tracking, and resolution of shipment issues.
6. Handle customer queries via WhatsApp/email regarding orders, stock, delivery status, and returns.
7. Generate daily/weekly reports on sales, stock movement, and order fulfillment metrics.
8. Collaborate with the store sales team, accounts, and factory for seamless e-commerce integration.
9. Ensure compliance with e-commerce platform policies, return processes, and customer service SLAs.

Skills:

1. 1–3 years of hands-on e-commerce experience (order management, platform handling, fulfillment).
2. Familiarity with e-commerce platforms like Shopify, WooCommerce, Dukaan, or similar marketplaces (Amazon/Flipkart experience is a plus).
3. Strong stock management skills: inventory tracking, reorder planning, and basic Excel for reports.
4. Experience in end-to-end order processing: acceptance, packing, dispatch, delivery coordination.
5. Good communication skills for customer support and inter-department coordination (Hindi/English; Marathi preferred).
6. Tech-savvy with basic computer skills (Excel, email, WhatsApp Business, courier apps)