Z-3494 | Customer Support Manager

·         4–8+ years of customer service experience, in valves manufacturing industry.

The Customer Support Manager will lead the customer service team, ensure smooth order handling, manage customer relationships, and coordinate with production, sales, and quality departments. This role requires strong leadership, technical understanding of valve products, and a customer-centric approach.

· Supervise and guide customer support executives.

· Ensure timely responses to customer inquiries and complaints.

· Conduct training on communication, product knowledge, and ERP systems.

· Monitor team performance and implement improvements.

· Build strong relationships with key customers and distributors.

· Handle escalated customer issues professionally and efficiently.

· Ensure high customer satisfaction and retention.

· Oversee order entry, verification, and confirmation.

· Coordinate with production, planning, and dispatch teams for delivery schedules.

· Ensure timely dispatches and proactive communication with customers.