Job Preference:
Job Description:
1. Contact Debtors:
· Initiate outbound calls to debtors.
· Communicate professionally and assertively to discuss outstanding debts.
· Understand debtors’ financial situations and negotiate repayment plans.
2. Debt Recovery:
· Persuasively convince debtors to settle their debts promptly.
· Follow up on payment commitments and track progress.
· Maintain accurate records of interactions and payment arrangements.
3. Problem-Solving:
· Address debtor inquiries, concerns, and disputes.
· Resolve payment-related issues and provide solutions.
4. Compliance:
· Adhere to legal and ethical guidelines while collecting debts.
· Ensure compliance with debt collection laws and regulations.
5. Reporting:
· Provide regular updates on debt recovery progress to supervisors.
· Generate reports on successful recoveries and outstanding debts.
Qualification:
18Skills:
· Ability to handle stress and maintain professionalism.
· Empathy and patience when dealing with debtors.
· Basic knowledge of financial terms and legal aspects related to debt collection.