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Z-2970 | Service Design & Transition Lead

Industry : IT

Sub Department : General - IT

Department : Information Technology

: Jogeshwari East

: Mumbai

: India

: 23 - 25 p.a (INR Lacs)

: 8 - 9 Year

Job Preference :

Essential 

  1.  Deep and broad experience of leading the Service Design & Transition process and production of associated artefacts across a variety of technology areas and project methodologies
  2.  A practical understanding of ITIL and experience of applying it in a maturing environment, as well as project quality and risk management concepts
  3.  Experience of RFPs and supplier selection processes including defining service requirements and SLAs 
  4.  An understanding of how Service Design & Transition process is affected when adopting a set of different Project and Service Methodologies e.g. Agile, Scrum, DevOps & ITIL 
  5.  Strong understanding of project lifecycle and governance and ability to map Service Design & Transition activities and deliverables against it
  6.  Ability to manage conflict and negotiate successful outcomes 
  7.  Ability to build and maintain effective relationships with suppliers and internal customers 
  8.  Experience of working in an organization that is undergoing a significant technology or process transformation 
  9.  Experience of creating and documenting new operational processes 
  10.  Attention to detail and able to deliver high quality written and verbal output 
  11.  Ability to collate and summarize numerous data sources and present it to senior leadership in a way that facilitates decision-making. In particular the ability to assess and articulate risk 
  12.  Ability to work independently and quickly get to grips with a complex, fast moving program. 
  13.  Willing and able to use initiative in order to adapt approach to the particular needs of the project 
  14.  Excellent stakeholder management skills, including constructively challenging senior stakeholders
  15.  Proven experience of delivering Service Design Packages across multiple delivery teams and 3rd parties 
  16.  Experience of working with system integrators and managed services 
  17.  Pragmatism and a flexible approach to problem solving
  18.  A team player with a positive and constructive attitude towards work and colleagues  

Job Description :

Background:

 A requirement has been identified for a Service Design & Transition Lead to lead Service Design & Transition activities across a number of projects The Service Design & Transition Lead will be a key member of the program /project team, working closely with other areas of IT and the business as required. Line management will be into the process owner, (Principal, Service Design & Transition) and the successful applicant will be expected to represent the Service Design & Transition function/team within the projects they are working on, as well as liaising with other areas of IT including operational teams and Service Management. The successful candidate will be given a broad remit to deliver, with autonomy to shape the role while meeting high-level objectives and managing key stakeholders. 

Objectives:
* Lead Service Design and Transition activities across #EBRDIT projects & programs as directed
* Produce Service Design and Transition deliverables as required
* Manage stakeholders, communicate operational readiness & lead Go Live governance to ensure that there are no surprises
* Identify, assess & communicate risks and ensure they are managed
* Contribute to the improvement of the SD&T & associated process

Scope of Responsibilities:
* Balance the needs & expectations of project & operational stakeholders to ensure safe & successful design, implementation and transition of new & changed IT services
* Lead Service Design & Transition activities & engagement for one or more projects
* Specify requirements, design & document IT services to ensure they deliver against user & business expectations
* Create & manage completion of SAC and governance documents
* Warranty/ ELS definition and implementation
* Identify service risks & work with senior stakeholders to ensure they are understood & managed
* Govern & communicate readiness for Go Live
* Contribute to & deliver improvements to the end-to-end Service Design & transition process where this aligns with the requirements of the project
* Carry out & document service impact assessments
* Define, agree & document Service Approach depending on the requirements of the project
* Produce ServiceDesignandTransition process deliverables required for projects to pass through PMOStageGates

Qualification :

18

Skills :

Expected Skills:
* Deep & broad experience of leading the Service Design & Transition process & production of associated artefacts across a variety of technology areas & project methodologies
* A practical understanding of ITIL & experience of applying it in a maturing environment, as well as project quality & risk management concepts
* Experience of RFP & supplier selection processes including defining service requirements & SLA


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