New
Job Preference:
Essential- Deep and broad experience of leading the Service Design & Transition process and production of associated artefacts across a variety of technology areas and project methodologies
- A practical understanding of ITIL and experience of applying it in a maturing environment, as well as project quality and risk management concepts
- Experience of RFPs and supplier selection processes including defining service requirements and SLAs
- An understanding of how Service Design & Transition process is affected when adopting a set of different Project and Service Methodologies e.g. Agile, Scrum, DevOps & ITIL
- Strong understanding of project lifecycle and governance and ability to map Service Design & Transition activities and deliverables against it
- Ability to manage conflict and negotiate successful outcomes
- Ability to build and maintain effective relationships with suppliers and internal customers
- Experience of working in an organization that is undergoing a significant technology or process transformation
- Experience of creating and documenting new operational processes
- Attention to detail and able to deliver high quality written and verbal output
- Ability to collate and summarize numerous data sources and present it to senior leadership in a way that facilitates decision-making. In particular the ability to assess and articulate risk
- Ability to work independently and quickly get to grips with a complex, fast moving program.
- Willing and able to use initiative in order to adapt approach to the particular needs of the project
- Excellent stakeholder management skills, including constructively challenging senior stakeholders
- Proven experience of delivering Service Design Packages across multiple delivery teams and 3rd parties
- Experience of working with system integrators and managed services
- Pragmatism and a flexible approach to problem solving
- A team player with a positive and constructive attitude towards work and colleagues
Qualification:
Any GraduateJob Description:
Background: A requirement has been identified for a Service Design & Transition Lead to lead
Service Design & Transition activities across a number of projects
The Service Design & Transition Lead will be a key member of the program /project
team, working closely with other areas of IT and the business as required. Line management will be into the process owner, (Principal, Service Design & Transition)
and the successful applicant will be expected to represent the Service Design &
Transition function/team within the projects they are working on, as well as liaising
with other areas of IT including operational teams and Service Management.
The successful candidate will be given a broad remit to deliver, with autonomy to
shape the role while meeting high-level objectives and managing key stakeholders.
Objectives:
* Lead Service Design and Transition activities across #EBRDIT projects & programs as directed
* Produce Service Design and Transition deliverables as required
* Manage stakeholders, communicate operational readiness & lead Go Live governance to ensure that there are no surprises
* Identify, assess & communicate risks and ensure they are managed
* Contribute to the improvement of the SD&T & associated process
Scope of Responsibilities:
* Balance the needs & expectations of project & operational stakeholders to ensure safe & successful design, implementation and transition of new & changed IT services
* Lead Service Design & Transition activities & engagement for one or more projects
* Specify requirements, design & document IT services to ensure they deliver against user & business expectations
* Create & manage completion of SAC and governance documents
* Warranty/ ELS definition and implementation
* Identify service risks & work with senior stakeholders to ensure they are understood & managed
* Govern & communicate readiness for Go Live
* Contribute to & deliver improvements to the end-to-end Service Design & transition process where this aligns with the requirements of the project
* Carry out & document service impact assessments
* Define, agree & document Service Approach depending on the requirements of the project
* Produce ServiceDesignandTransition process deliverables required for projects to pass through PMOStageGates
* Lead Service Design and Transition activities across #EBRDIT projects & programs as directed
* Produce Service Design and Transition deliverables as required
* Manage stakeholders, communicate operational readiness & lead Go Live governance to ensure that there are no surprises
* Identify, assess & communicate risks and ensure they are managed
* Contribute to the improvement of the SD&T & associated process
Scope of Responsibilities:
* Balance the needs & expectations of project & operational stakeholders to ensure safe & successful design, implementation and transition of new & changed IT services
* Lead Service Design & Transition activities & engagement for one or more projects
* Specify requirements, design & document IT services to ensure they deliver against user & business expectations
* Create & manage completion of SAC and governance documents
* Warranty/ ELS definition and implementation
* Identify service risks & work with senior stakeholders to ensure they are understood & managed
* Govern & communicate readiness for Go Live
* Contribute to & deliver improvements to the end-to-end Service Design & transition process where this aligns with the requirements of the project
* Carry out & document service impact assessments
* Define, agree & document Service Approach depending on the requirements of the project
* Produce ServiceDesignandTransition process deliverables required for projects to pass through PMOStageGates
Skills:
Expected Skills:* Deep & broad experience of leading the Service Design & Transition process & production of associated artefacts across a variety of technology areas & project methodologies
* A practical understanding of ITIL & experience of applying it in a maturing environment, as well as project quality & risk management concepts
* Experience of RFP & supplier selection processes including defining service requirements & SLA