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CRM (Customer Relationship)/ 0 days ago

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Job Preference:

We are looking for a customer-focused and enthusiastic Customer Relationship Executive (CRE) to join our clothing brand.

The candidate will be responsible for building strong customer relationships, providing excellent customer service, handling customer queries, and ensuring a smooth and satisfying shopping experience.

Qualification:

Job Description:

• Interact with customers in-store, over the phone, WhatsApp, email, and social media.
• Assist customers with product information, sizes, colours, availability, pricing, and ongoing offers.
• Handle customer inquiries, complaints, exchanges, returns, and order-related issues professionally.
• Follow up with customers regarding purchases, deliveries, feedback, and new collections.
• Maintain customer databases and update customer details accurately.
• Inform customers about new arrivals, seasonal collections, discounts, and promotional offers.
• Build customer loyalty and encourage repeat purchases.
• Coordinate with the sales, warehouse, and delivery teams to resolve customer issues.
• Collect customer feedback and share insights to improve the shopping experience.
• Achieve customer satisfaction, retention, and sales-related targets, where applicable.

Skills:

• Excellent verbal and written communication skills.
• Good interpersonal skills and a customer-first attitude.
• Basic knowledge of fashion, clothing, fabrics, sizes, and styling is preferred.
• Familiarity with WhatsApp, email, Excel, and CRM software.
• Ability to handle customer complaints calmly and professionally.
• Strong follow-up, coordination, and problem-solving skills.