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Service Manager (Operations)/ 2806 days ago

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Job Preference:

• Customer service oriented
• People Management skills
• Good communication abilities
• Ability to guide and monitor his/her reportees

Qualification:

Job Description:

1. Manage the Service Scores of the branch
2. Responsible for management of day to day operations of the branch
3. Ensuring strict adherence to process, audit and regulatory requirements
4. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request
5. Branch Lobby and customer Queue management
6. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit
7. Customer complaints management and ensuring resolution of all complaints within TAT
8. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC