New
zecruites indusry

Project Manager - Client Support (Information Technology)/ 2768 days ago

Job Preference:

  1. PMP Certification/ Prince2 Certification
  2. Married and 30+
  3. 4+ years project management experience
  4. Must have PM experience (PMO) minimum for 2 - 3 years into IT Cloud-Based Software Field
  5. Candidate must be flexible to travel to Saudi for Meetings/ Client Visit or any other travel opportunities

Qualification:

Any Post Graduate

Job Description:

Job Responsibilities

  • Planning Project Resource

Ensure resource availability and allocation. No excess or shortage of team strengths

  • Plan and Implement projects

Develop comprehensive project plans to be shared with clients as well as other staff members
Create schedule i.e. project scope and project timeline using tools

  • Monitoring Progress

Monthly Performance Review for each team under PM
Track Project Deliverables and project performance using appropriate systems, tools and techniques
Report and escalate to management as needed

  • Manage Issues and Risk

Perform risk management to minimize project risks

  • Quality and Satisfaction

Establish and maintain relationships with Stakeholders, Clients, Internal team members and third parties/vendors
Maintain Client CSAT to be above Average Score
Direct the team, fill the process gaps, knowledge or training gaps

 

  • Reporting and Documentation

Report on project progress as well as problems and solutions to stakeholders
On Time Reporting to Client
Create and maintain comprehensive project documentation

  • Manage Budget

Monitor the actual spend as compared to the planned budget as per project timelines
Manage changes in project scope, schedule, and costs

  • Meetings

Regular Meet with client to understand their requirement, concern, scope, feedback etc.
Team Meetings, Stakeholder Meetings or any other meetings to ensure smooth functioning of the overall project

Skills:

Proficiency with related software tools including but not limited to project management tools, JIRA, MS Excel, etc. Technical background, with understanding or hands-on experience handling software service related projects