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Onboarding Executive- Client Support (Information Technology)/ 2768 days ago

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Job Preference:

1. Candidates below  30
2. Coordinating with sales team to onboard new clients and communicating effectively with the clients to understand the requirement  
3. Handling and resolving client query
4. Completing the process within set SLA’s

Qualification:

Job Description:

Holds responsibility for the effective on-boarding of new clients as per the set SLA's, by doing system configuration, trainings, follow-ups & handover to the Customer Support team after successful completion of software implementation

Job Responsibilities

• Taking the handover of accounts from Sales team
• Briefing the Software Implementation Process to Client
• Providing detailed brief on the configuration file format and data file formats in order to understand client's business
• Completion of data upload and system configuration as per On-boarding timeline
• To on-board new client as per the set SLA's
• Documentation / Updating of summary of each ticket, call, chat as a case study for reference
• Handling client’s query/ concerns via calls, chat and emails, live chat etc.
• Contribution to the knowledgebase bank by providing the write on tutorials
• Liaising between relevant teams to resolve client queries.
• Conducting Product & Feature trainings with clients as per SLA's
• Conducting Online Webinars (one to many only training) once a month
• Ensuring on time handover to the Support team as per the on-boarding SLA's
• Identifying ideas/ scope to minimize the overall time for software implementation through automation, development strategies etc.
• Help provide leads to sales team by identifying scope of software implementation to the client's existing fitness center or new /upcoming branches